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Good Growth - Social Media: Is it still the business revolution it once promised to be?

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Good Growth - Social Media Article
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Social Media: Is it still the business revolution it once promised to be?

16 October 2018

Whilst it is certainly the case that modern life for many is now affected by the presence of social media, is it true that this is proving a fruitful channel for brands looking to expand their reach and grow revenue? Read our latest report to find out.

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Good Growth - Telcos: utility or futility?
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Telcos: utility or futility?

16 July 2018

In this piece for Telecoms.com, Professor Chris Bones, Co-Founder and Chairman of Good Growth, looks at what telcos can do about the growing spectre of commoditisation.

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Good Growth - Online Customers: Are you Keeping Yours Happy?
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Online Customers: Are you Keeping Yours Happy?

4 July 2018

Customers continue to be let down by their online shopping experience and whilst there are some companies who understand it is the customer experience that drives sales, many more continue to think of themselves rather than the ...

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Improve the online fashion shopping experience
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Improve the online fashion shopping experience

16 May 2018

Poor site navigation, lack of product information, an over-complicated ordering process, personal data demands and technical failure contribute to high online shopping abandonment. Writing for Admap magazine, our Chairman Professor Chris Bones uses a typical example from ...

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Look who’s talking? Why brands must focus on the e-commerce experience ahead of voice and visual search
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Look who’s talking? Why brands must focus on the e-commerce experience ahead of voice and visual search

16 May 2018

Convenience, simplicity, and recommendation has become the maxim for modern consumers. Writing for Customer Experience Magazine, our Chairman Prof. Chris Bones discusses the rise of voice and visual search and the need for brands to focus on ...

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Commercial Leaders Continue to Rely on Social Media to Drive Revenue Despite the Difficulties in Measuring Effectiveness
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Commercial Leaders Continue to Rely on Social Media to Drive Revenue Despite the Difficulties in Measuring Effectiveness

27 April 2018

Writing for US Business News, our CEO James Hammersley discusses the changing role of digital and social media in the US and what trends companies should be looking out for.

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Writing for Wealth & Finance International, Good Growth Chairman, Prof. Chris Bones, discusses the importance of responding to the demand of the customer for Financial Service providers. Chris explores the challenges facing the sector and outlines the ways in which organisations can place the customer at the centre of everything they do in order to ensure success.
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Putting customers at the core of your digital strategy is key for success

3 April 2018

Writing for Wealth & Finance International, Good Growth Chairman, Prof. Chris Bones, discusses the importance of responding to the demand of the customer for Financial Service providers. Chris explores the challenges facing the sector and outlines the ...

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Too Social? – Why SMEs Shouldn’t See Social Media as a Marketing Panacea
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Too Social? – Why SMEs Shouldn’t See Social Media as a Marketing Panacea

26 January 2018

In conversation with Trevor Clawson of Forbes, our CEO James Hammersley discusses the need for caution around making significant investments into social media. James is concerned that entrepreneurs and SME managers might be putting too much faith ...

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Customer First – How to get ahead of the regulatory future
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Customer First – How to get ahead of the regulatory future

26 January 2018

In an article for Utility Week, our COO Dr. Nick Shaw discusses the changes that need to be made in the way that energy companies handle their customers. Following the changes proposed by the Regulation Report, Nick ...

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