“The customer insight was very revealing and we were able to ascertain with some degree of certainty why customers weren’t buying and that was invaluable”.
Lance Haskell – Head of Online, O2/Telefónica
“They focused on the customer. They were particularly good at driving the project through with a clear methodology and a total focus on deadlines”.
Colin Morris – Group Communications Programme Manager, The Open University
‘The team has both a very commercial and strategic mindset. Their thinking – together with some very insightful customer research – ensured this became a business priority”.
Charlie Bennett – E-Commerce Director, Berry Brothers and Rudd
“They are a highly focused team and they delivered an assessment of our online capability that was spot on. They were extremely responsive to our needs”.
Tony Wood – Sales and Marketing Director, BUPA
“It’s extremely valuable having a partner who can work alongside us to work through ideas and help us get to an answer”.
Richard Surridge – Head of E-Commerce, Sally Beauty
Good Growth helps businesses grow revenue and margin by putting the customer first.
In 2016 we delivered these outcomes for our clients:
Looking to see how you match up to your competitors?
We blend science disciplines, data and commercial capability to create digital marketing, optimisation and CRM outcomes that deliver growth across a wide range of sectors. We apply world-class project management skills and a laser-like focus on commercial outcomes.
We are a professional services business whose purpose is not just to add capability but also to build it in our clients. Alongside our globally delivered programmes in innovation, leadership and high performance coaching we also offer our clients the opportunity to build their own capability in optimisation through our Customer to Action® Certification Programme.
Our campaigns drive action. Whether it’s a sale, a lead or a download we can improve the performance of your marketing budget. We measure our success by how much we grow your business and we are happy to be paid on success. We have a proven track record in B2B and B2C e-commerce.
We focus on generating a return on investment. We work to drive top and bottom line growth through improving how organisations engage and respond to customers. Our fees are not linked to what you spend - this means we are incentivised to ensure you get the most out of what you spend today.
Our impact comes from our understanding of your customers. We create in-depth customer insight and use this to build campaigns that resonate with what they are looking for. We blend qualitative and quantitative data in a specific way such that we can transform the impact of marketing communications.
Across our business we work for some of the leading brands in their fields. They rely on us to build rich insight into their customers and trust us to run testing programmes with their online marketing communications to find the most effective messages that generate commercial returns.
Interested in joining clients like these who gave us an average NPS score in 2016 of 8.3/10?
We deliver services that touch every aspect of ecommerce helping businesses to drive more revenue by putting the customer experience first. Our teams work seamlessly with client teams to deliver growth and performance improvement in every aspect of customer engagement.
We have worked with:
We enable organisations to drive commercial performance online through the application of our trade-marked optimisation process: Customer to Action®. With a proven track record in producing commercial returns that beat the market and your competition, we are a powerful and proven alternative to the traditional digital agency model.
We do digital marketing differently. From our focused process through to how you reward us, we have a distinctive offer: targeted and measurable Digital Marketing campaigns driven ruthlessly by commercially focused insight. We bring process and data disciplines together with marketing creativity and deliver growth not just in customers but also in their profitability by focusing on reducing the cost of acquiring them.
We enable clients to maximise the revenue potential from customers with whom they have, or have had a relationship. Our data and modelling capabilities can segment customers and identify potential opportunities to develop better relationships that deliver growth. Our customer marketing expertise builds campaigns that turn the opportunity into cash.
Strategy is about choices – we help leaders identify the options and engage their teams through data and a ruthless focus on ROI in identifying the most likely to succeed. Whether it’s a specific challenge or a broad transformation goal, we offer support for businesses intent on growth. Our strategy practice has built a track record in digital innovation and product launch in both B2B and B2C e-commerce.
To thrive in the digital age we use our skills in capability building to build and deliver programmes that help business leaders enhance their digital understanding, drive innovation, coach high performance and lead effectively in change. Using global executive educators and our experienced practitioners we can transform understanding and change the way people think.
19 October 2016
In this session for the Financial Times’ Future of Retail Summit, Good Growth’s CEO James Hammersley shares retail experience and insight and lays out how leaders can not just spot issues quickly, but can drive change to deliver improved performance.
12 July 2016
5 May 2016
A Programme with the aim of turning a previously decentralised business into a global company with innovation at its core.
In 2015 we published our first book ‘Leading Digital Strategy’, which sets out a blueprint for leading successful e-commerce and has gone on to be the best seller in its category.
Download the first chapter for free!
We are proud to be a top tier 3* solutions partner with Optimizely, a world leader in optimisation technology working with the world’s largest brands. As a tier 3* partner, we are one of only 24 globally, demonstrating our capability as a world leader in our field.
Why not contact the experienced and friendly Good Growth team to arrange a no-obligation discussion.
We build digital organisation capability. From one-off assignments through to long-term programmes that revolutionise performance, we deliver financial and organisational transformation.