The return our customers see for each £1 invested
Our customers' happiness index (Net Promoter Score)
The number of customers who extend beyond initial contract
Why do some of the world’s most well-known brands choose to work with us?
Good Growth has helped us build a scientific testing programme that delivers sophisticated insights into our viewers’ online behaviour and needs. Our product team is now using these insights to develop and innovate product features that are more responsive to our dynamic customer base.
We needed to land our website in less than three weeks. Good Growth took up the challenge and importantly kept it to the strict time frame. We work with them like a start-up, launching an MVP then improving our proposition every day from launch. The commitment from their team is truly amazing.
Their thorough customer-first approach helped us to see things in a new light and to focus on the most important challenges, stimulating different conversations with our team and challenging our business to rethink customer behaviours and our approach to testing and priorities.
Our clients tell us that our difference comes with our approach. Commercially effective digital strategies are customer-focused and based on a scientific blend of insight and innovation.
We immerse ourselves in your business to understand the commercial challenge, to capture key data and to blend these into actionable customer insights. We also measure the effectiveness of your organisation in how it builds customer insight and innovates in response to deliver growth.
Once we have established an agreed insight platform, we work with you to respond to the points of customer failure and opportunities to deliver more growth faster.
Everything we do is underpinned by Insight & Innovation and is focussed on understanding, answering and responding to a specific set of questions:
Customer Journey and Traffic Effectiveness: Where do I invest my monthly budget online to maximise the return and how can I measure effectiveness as well as efficiency?Find out more
Conversion Rate Effectiveness: What is stopping my business growing sales faster online and what is the best strategy to accelerate performance?Find out more
Customer Engagement Effectiveness: How can I build a relationship with customers who buy once such that they become valuable lifelong advocates?Find out more
Digital Strategy and Organisational Effectiveness: How can I organise my digital teams such that they can maximise returns in our investment in people and technology?Find out more
We have been work working with Good Growth to support us in developing our new Heinz to Home offering. We came with a brief to help us create a proposition to support people struggling to get access to our brands in the context of the current Covid-19 situation. A key element of the brief was speed. We needed to land our website in less than 3 weeks. We worked with them like a start-up, aiming to launch an MVP as quickly as possible and improve our proposition every day from launch. Good Growth quickly managed to work collaboratively with internal stakeholders and quickly implemented changes after daily brainstorming. The commitment from their team was amazing.”