INNOVATION & EXPERIMENTATION
Innovate digital journeys that delight customers.
Grow faster by embedding an iterative process of Test & Learn, and respond to measurable customer failure to deliver sustainable growth through digital channels.
All organisations look to improve performance through innovation. This could be through new assets, marketing campaigns, improved customer journeys or optimisation of current activity. But despite significant effort and investment it is common to gain limited, if any, return on investment.
Establish a clear understanding of the customer challenge that the test is responding to.
As informed by the hypothesis, ideate potential responses that address the customer need.
Build and release the alternative user experience.
Measure the impact of the variation through a rich analysis of impacts in both commercial metrics and user engagement.
Using the results of the test, iterate and develop the initial hypothesis to unlock additional testing cycles.
A faster rate of growth delivered through an iterative, data driven approach to innovation that places the customer at the centre of decision making.
Good Growth has helped us build a scientific testing programme that delivers sophisticated insights into our viewers’ online behaviour and needs. Our product team is now using these insights to develop and innovate product features that are more responsive to our dynamic customer base.
Good Growth provided additional capacity to understand performance in both the US and the UK: together - we were able to understand customers in the market to benchmark our own performance and provide innovative solutions to capture the additional revenue.
Good Growth’s collaborative approach and attention to detail has made them a reliable long-term partner for the All4 team. They provide the strategic direction and scientific skills required to execute a well-performing test and learn programme, that delivers valuable customer insight and continuous improvements to viewer engagement.