Innovation & Experimentation

Good Growth - Innovation & Experimentation

What we do

INNOVATION & EXPERIMENTATION

Innovate digital journeys that delight customers.

Grow faster by embedding an iterative process of Test & Learn, and respond to measurable customer failure to deliver sustainable growth through digital channels.

The Challenge

All organisations look to improve performance through innovation. This could be through new assets, marketing campaigns, improved customer journeys or optimisation of current activity. But despite significant effort and investment it is common to gain limited, if any, return on investment.

Our Response

We work with organisations to embed our Test & Learn process that, whether it be a single AB test or a complex multi-page journey launch, is rooted in design thinking principles:

Hypothesis development

Establish a clear understanding of the customer challenge that the test is responding to.

Creative

As informed by the hypothesis, ideate potential responses that address the customer need.

Execution

Build and release the alternative user experience.

Analysis

Measure the impact of the variation through a rich analysis of impacts in both commercial metrics and user engagement.

Iteration

Using the results of the test, iterate and develop the initial hypothesis to unlock additional testing cycles.

The Output

A faster rate of growth delivered through an iterative, data driven approach to innovation that places the customer at the centre of decision making.

Good Growth has helped us build a scientific testing programme that delivers sophisticated insights into our viewers’ online behaviour and needs. Our product team is now using these insights to develop and innovate product features that are more responsive to our dynamic customer base.

Stuart Jones Head of Product for Core Experience, ITVX

Good Growth provided additional capacity to understand performance in both the US and the UK: together - we were able to understand customers in the market to benchmark our own performance and provide innovative solutions to capture the additional revenue.

Andrew Thompson ecommerce Director (former), Boohoo Group

We needed to land our website in less than 3 weeks. Good Growth took up the challenge and importantly kept it to the strict time frame. The commitment from their team was truly amazing.

Jean-Philippe Nier Head of ecommerce, UK & Ireland, Kraft Heinz

What our clients say